Event execution depends on how smoothly systems operate. These enhancements focus on reducing friction across key workflows — from support and access to data management and discovery.

1. AI Support Layer in Sense

What’s New

Support is now embedded directly within Sense, giving organizers instant help without leaving the platform.

The AI support layer understands user intent, resolves common questions instantly using the help center, and escalates complex cases to the CS team when needed.

Key updates include:

• An in-platform AI support widget embedded directly within Sense
• Intent-based assistance that delivers instant answers using the help center
• Automatic escalation of complex or high-priority issues to the CS team

Benefits

This enhancement ensures organizers can access guidance exactly when they need it — without friction or delay.

As a result:

• Organizers get immediate answers within the platform without interrupting their workflow
• Common issues are resolved instantly, reducing dependency on manual support
• Overall reliability in using the platform increases with always-available support

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2. Data Traceability in Agenda CMS

What’s New

The agenda uploader is enhanced to improve how data is tracked and managed, making it easier to identify issues and understand where data originates.

Key updates include:

• Error messages now include unique error codes for faster diagnosis.
• Session and speaker entries display their data source (Manual, Excel, Pull API, Post API)
• Performance is improved through optimized data loading and reduced API calls.

Benefits

This enhancement brings clarity and structure, enabling faster resolution and a more reliable workflow.

As a result:

• Issues can be identified and resolved more quickly.
• Less time is spent tracing data inconsistencies across sources.
• Platform performance improves when managing large event agendas.

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3.  Easier Login Access in Native App

What’s New

The login experience is now fully native, enabling users to sign in directly within the app without browser redirects.

Key updates include:

• Native SDK-based authentication for providers like Google and Apple.
• Support for device-level authentication such as saved credentials and autofill.
• Login experience aligned with Google and Apple guidelines.

Benefits

This enhancement simplifies access by removing unnecessary steps and keeping the entire login experience in-app.

As a result:

• Clearer interface for users to start the login process instead of hitting a roadblock, thereby supporting higher user adoption.
• Familiar authentication methods improve usability.
• Authentication methods are updated to stay compliant with Google and Apple app stores standard.

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4. Answer Attendee FAQs Directly

What’s New

A new dashboard in Jublia AI Training allows you to add and manage event Q&A directly, giving your AI better context to answer attendee questions.

Key updates include:

• Ability to add and update Q&A entries in real time with AI-generated suggestions based on unrecognized attendee questions.
• Direct workflow to act on unhandled questions and publish answers within the platform.

Benefits

This enhancement ensures knowledge gaps can be resolved immediately, keeping responses accurate and reliable at all times.

As a result:

• Attendees receive better answers, even for popular questions
• Organizers can fix knowledge gaps instantly without delays and with less effort
• AI performance improves continuously based on real interactions

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5. AI Personality

What’s New

A new setting under Jublia AI PRO allows organizers to select from seven different personality types (e.g., friendly, instructional).

Key updates include:

• Selection of different personality types for AI responses
• Flexibility to align tone with event unique branding and audience context

Benefits

With personality control, communication becomes more intentional and aligned — improving how attendees engage with the AI assistant.

This leads to:

• Brand-aligned interactions so that the AI acts as an authentic ambassador for the event
• Greater trust in the AI responses

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5. AI Overview & Deep Dive

What’s New

Jublia AI is enhanced to better match how users search for information — moving from keyword matching to understanding intent and delivering direct answers.

The new AI Overview provides a concise, conversational summary directly within search results, helping users quickly understand the context without navigating multiple pages. When results are limited, Deep Dive expands discovery by surfacing related content across different areas of the platform.

Key updates include:

• AI Overview generates summarized answers directly within search results
• Deep Dive surfaces related content across entities such as people and products

Benefits

This enhancement ensures users meet less roadblocks and promote discovery across the event, even with broad or unfamiliar searches.

As a result:

• Users can understand results instantly through summarized answers
• Dead ends are reduced with guided exploration pathways through Deep Dive
• Engagement increases as users discovers more relevant entities across the platform

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Curious how this works at your event?

We would love to show you how these updates put value at your event. Explore how these new controls and performance upgrades operate within your specific event environment.

Book a demo and experience it for yourself.